Privacy policy
Privacy Policy for LCDC Transport Ltd
Effective Date:Â 27 July 2023
At LCDC Transport Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services. Please read this policy carefully to understand how we handle your personal data.
1. Information We Collect:
We may collect and process the following types of personal information:
- Contact Information: Your name, email address, postal address, and telephone number.
- Booking Details: Information related to your bookings, including travel dates, destinations, and payment information.
- Preferences: Any preferences you provide, such as special requests or dietary requirements.
- Usage Data: Information about how you use our website and services, including IP addresses, browser types, pages viewed, and session duration.
- Marketing Preferences: Your preferences for receiving marketing communications from us.
- Correspondence: Any communications you have with us, such as inquiries, feedback, or complaints.
2. How We Use Your Information:
We use your personal data for the following purposes:
- To Provide Services: To fulfill your coach hire bookings and provide transportation services as requested.
- Customer Support: To address your inquiries, provide assistance, and respond to your requests.
- Marketing: To send you promotional materials and updates about our services, but only if you have consented to receive such communications.
- Internal Operations: To improve our services, develop new features, and analyze usage patterns.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Data Security:
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, please note that no method of data transmission over the internet or electronic storage is entirely secure. We cannot guarantee the absolute security of your information.
4. Data Retention:
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When we no longer need your data, we will securely delete or anonymize it.
5. Data Sharing:
We may share your personal information with third-party service providers who assist us in delivering our services, such as payment processors and IT support. We do not sell, rent, or lease your personal information to third parties for their marketing purposes.
6. Your Rights:
You have certain rights regarding your personal data, including the right to access, correct, or delete your information. If you wish to exercise any of these rights, please contact us using the information provided below.
7. Changes to the Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website, and the date of the latest revision will be indicated.
8. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at:
LCDC Transport Ltd
35 Cross Lane East, Gravesend, DA12 5HD
By using our services or providing us with your personal data, you agree to the terms and practices outlined in this Privacy Policy.